Erin Boudreaux
Product Designer
Complex Organizations
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Healthcare
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Enterprise Solutions
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Organizational Change
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Navigation
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Digital Transformation
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Eel Facts
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Complex Organizations ・ Healthcare ・ Enterprise Solutions ・ Organizational Change ・ Navigation ・ Digital Transformation ・ Eel Facts ・
My design is for you.
I’m a product designer determined to use my powers for good. I have been solving wicked problems and building human-centered solutions for startups, small businesses, non-profits for over a decade, and have most recently focused on using UX to transform healthcare within corporations and hospital systems.
I am a lead product designer at Horizon Blue Cross Blue Shield of New Jersey, where I am currently focusing on the member portal used by more than 3 million members. In addition to project-based design work, I also act as the design operations lead, cultivating UX maturity as Horizon builds its first in-house user experience team.
Previously, I had the honor of acting as a lead designer on the Digital Innovation Solutions team at NYC Health + Hospitals and a key product designer for the Global Experience team at CVS Health.
My career is an exercise in balancing silliness and seriousness. I can usually be found breaking the tension in the Teams chat or asking every person I can “…but why?” As a colleague and collaborator, I show up as my truest self as with the hope that those I work with feel they can do the same.
This is my brain, so it’s really the most accurate headshot I have.
What I know for certain:
Good design benefits everyone.
Much of my work has involved fostering design thinking within long-established industries and re-inventing legacy systems. These are pivotal points in any organization’s evolution, as those who establish a design practice must also determine how design will be used for years to come.
I strive to deliver value that aligns with my values by designing against damaging norms, rejecting dark patterns, and challenging unproven assumptions.
Equity, inclusion, and safety are requirements, not a nice-to-haves.
I am committed to design practices that do not ignore the impact of age, race, background and disability on user experience.
In addition to making my designs usable across the widest variety of people, I believe we all do our best work in a culture that is comfortable, safe and open to change.
Change is hard, but it’s worth it.
Every product is an exercise in change. Good user experience is pivotal in successful development, implementation and adoption. Though I never stop advocating for users, but I know the importance of fostering stakeholder support through strategic alignment and lots of compromise.
I use change management approaches to generate quick wins while keeping long-term strategy moving forward.
“You are responsible for what you put into the world. And you are responsible for the effects those things have upon the world.”